Challenge

My team and I worked with the head of a small group within Kaiser Permanente to create a new scheduling application for his staff. My responsibilities included: building user personas, designing and sketching the various app components, and building them into a clickable prototype that would be shown to the client on a weekly basis to keep him up-to-date on our progress.

Methodology

I started by building three personas for the application:

1. A doctor who needs to be able to check their own schedule and occasional swap shifts when needed.

2. A medical administrator who, in addition to their needs as a doctor, must be able to make sure each shift is filled, everyone is working the correct amount of hours, and be able to send out mass requests to their staff.

3. A CRNA who will want to routinely trade shifts with other staff members and will need an in app approval process for such trades.

Use cases

My team and I also built out the use cases to help us understand the work flows of our application.

Clickable prototype

To prove the app’s information architecture was sound I created a rough version of the app in Axure, this was shown to our client weekly to make sure that the interactions and user flow we were creating fit the org’s needs.

Result

Once I had created the underlying architecture, my team and I worked on “prettying” up the design, iterating on the visuals prior so the result could be passed on to the developers.